bidadariPrivacy Policy
This page describes what we collect when you use bidadari and how we keep that data protected. We at bidadari recognise that your personal information is sensitive, and we have built our data-handling practices around transparency and your control. When you open an account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, you share identifiable details with us. We explain here what that information is, where it goes, and what rights you have to access or delete it.
Our platform operates across Indonesia—serving users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—and our servers may sit outside your jurisdiction. We comply with local data-protection laws where we are obliged to do so, and this policy sets out those commitments. If you have questions about how we handle your data, contact our support team; we aim to respond within two business days.
What we collect and why
We collect your name, email address, phone number, and date of birth when you register an account on bidadari. We also collect your government-issued ID number (Kartu Tanda Penduduk or passport) and a copy of your ID document when you request your first withdrawal. This information is mandatory for account verification and compliance with anti-money-laundering rules. When you make a deposit, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, local payment virtual account, online payment virtual account, or e-wallet virtual account), the amount, and the timestamp. We store this transaction history so that you can review it and so that we can resolve disputes.
We also collect information about how you use bidadari—which games you play, how long you stay logged in, your IP address, and your browser type. This helps us diagnose technical issues and understand which features are popular. We do not track you across other websites. If you connect to our platform from a cafe or shared network, we may note your IP; this is standard practice and does not reveal your identity.
Our third-party processors
We partner with payment gateways to process your mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment deposits, as well as your online payment, e-wallet, mobile banking, and local payment virtual-account transfers. These processors see your name, account number, and transaction amount; they do not see your full bidadari account history. We have data-processing agreements with each processor that require them to protect your data and use it only to complete your transaction. We also work with cloud-hosting providers who store your account data and game history. These providers operate under confidentiality agreements and cannot access your data except to maintain our infrastructure.
Your rights and bidadari policy
You have the right to request a copy of the data we hold about you. Send a request to our support team, and we will compile your account details, transaction history, and any notes we have recorded. You may also ask us to delete your account and associated data, provided you have no outstanding bets or pending withdrawals. We may retain certain information—such as transaction records—for legal or regulatory reasons, even after you close your account. Our bidadari policy is to keep data no longer than necessary; we typically purge inactive accounts after three years of no login activity, unless you contest the deletion.
Cookies and tracking
Our platform uses cookies to keep you logged in and to remember your preferences. We do not use cookies to track you across third-party sites. If you disable cookies in your browser, some features of bidadari may not work. Our system also sets a session token—a temporary identifier—when you log in; this token expires when you log out or after a set period of inactivity.
Contact and changes to this policy
If you have privacy concerns or wish to exercise your rights under this policy, contact our support team. We will acknowledge your request within one business day and resolve it within two weeks. We may update this policy from time to time; if we make material changes, we will notify you via email and ask for your consent. Your continued use of bidadari after such changes indicates your acceptance of the updated policy.
We at bidadari take data security seriously. We encrypt your password and all payment-related information using industry-standard protocols. Our servers are protected by firewalls, and we conduct regular security audits. If we discover a data breach, we will notify affected users within 72 hours and provide guidance on protecting your account. We do not guarantee zero-risk security; however, we are committed to maintaining the highest practical standards for protecting the data you entrust to us.
This policy is effective as of the date you first access bidadari and remains in force as long as you maintain an account with us. Questions or concerns should be directed to our support team via the contact details on our platform.