bidadari Legal Notice
We at bidadari operate a gaming and sportsbook platform available only in jurisdictions where our services comply with applicable local law. This notice sets out the legal boundaries of our platform, the responsibilities of users who access bidadari, and the framework within which we operate. We do not offer our services in jurisdictions where online wagering is prohibited by law, and users are responsible for verifying that their access and use of our platform comply with the laws of their own jurisdiction.
Our platform hosts live-dealer tables, slot games, football markets covering Liga 1 and international tournaments, and esports coverage. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Before we process any withdrawal, we verify your identity and account details through our standard KYC procedure. This legal notice complements our Terms of Use and Privacy Policy; together, these documents form the complete agreement between you and bidadari.
Service availability and user eligibility
We at bidadari operate under the constraint that our services are available only where local law permits. We do not hold a single global license; instead, we respect local regulatory regimes. If you reside in a jurisdiction where online gaming or sportsbook activity is prohibited, you may not open an account or use our platform. It is your responsibility to determine whether bidadari's services are legally available in your location. We do not accept users from jurisdictions where our services would violate local law, and we may suspend or terminate accounts if we discover that a user is accessing bidadari from a prohibited jurisdiction.
When you open an account on bidadari, you must provide accurate personal information, including your name, email, phone number, and date of birth. You must also hold a valid government-issued ID (Kartu Tanda Penduduk or passport). Our KYC procedure is mandatory; we will not process any withdrawal until you have submitted and we have verified your documentation. This applies regardless of whether you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account with mobile banking, local payment, online payment, or e-wallet.
Liability and dispute resolution
Our platform operates on an as-is basis. We provide bidadari for access to live-dealer tables, slot games, and sportsbook markets, but we do not warrant that the service will be uninterrupted or error-free. We are not liable for losses arising from network outages, server downtime, or transmission errors. If a deposit you make via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank transfer through online payment, e-wallet, mobile banking, or local payment fails to credit to your bidadari account, we will investigate the transaction and work with your payment provider to trace the funds. However, if the payment was successfully sent to our processor but not credited due to a system issue on our end, we will issue a refund or credit to your account within the timeframe specified in our Terms of Use.
Disputes between you and bidadari are subject to our dispute-resolution process. If you have a complaint about a withdrawal that is pending longer than expected, a bet settlement, or a technical issue, you must contact our support team with details and supporting evidence. We will acknowledge your complaint within one business day and aim to resolve it within fourteen days. If we cannot reach a resolution, either party may escalate the matter through the procedures outlined in our Terms of Use.
Data protection and privacy
We at bidadari handle your personal data in accordance with our Privacy Policy. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or when you fund your bidadari account through a mobile banking, local payment, online payment, or e-wallet virtual account, we collect and store transaction records. Your data may be transferred to servers located outside your country. We are not responsible for any loss or misuse of data that occurs due to circumstances beyond our reasonable control, such as a cyberattack on our infrastructure. However, we maintain industry-standard security practices and conduct regular audits to protect your information.
Changes to this notice and contact
We may update this legal notice at any time. If we make material changes—such as restrictions on a particular jurisdiction or changes to our deposit methods—we will notify you via email and request your acknowledgement. Your continued use of bidadari after such changes indicates your acceptance. If you do not accept the updated terms, you must close your account.
For legal inquiries, questions about your eligibility to use bidadari, or concerns about our compliance with local law, please contact our support team. We will respond to legal queries within five business days. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta are subject to the same legal terms and dispute-resolution procedures. This legal notice is effective as of your first access to bidadari and remains binding for the duration of your account.